How can I complain to Hewlett Packard about their poor customer service?
After 2 months of getting my HP Pavilion laptop computer, the letters on the keys began to rub off. I contacted HP and was told that wasn't covered and to buy new letters from World Language Resources. The letters were purchased, but didn't match my keypad letters at all. I waited longer, until a month before my expiration date and contacted them again. This time, they had me send it to them. After 8 business days, I hadn't heard from them and I called. They hadn't told me they wanted to now charge me $318 for repair. In the 25 years I've been using computers, I've never had letters come off the keys, nor the keypads become smooth and ridged. I do not have long fingernails, so this has to be a problem with the keypads themselves, a flaw on their side, not mine. No repair was made, since I refused to pay that exhorbitant amount. I'm extremely disappointed in their warranty and service!
Laptops & Notebooks - 7 Answers
Random Answers, Critics, Comments, Opinions :
1 :
Contact their customer service cell for help and support ........
2 :
http://www.hp.com/hpinfo/abouthp/regional.html Check out their BBB report. http://search.bbb.org/
3 :
http://welcome.hp.com/country/us/en/contact_us.html
4 :
Goto http://www.hp.com
5 :
although keys dont normally rub off, i have seen it before. But definately contact their customer service department at 800-752-0900. Incidently what the $318 repair was for was to put in a new keyboard. a $20 part with $300 in labor.
6 :
You can try writing to PCWorld's "On your Side" and see if they can help. Here's ther Email address and a link to some of their "On Your Side" results.... Also, I'd suggest contacting the Better Business Bureau in HP's company city.
7 :
It is just a coincidence that you are facing such kind of issue. If the issue is with all the notebooks of same models then it would have been called back.
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